Cancellation & Refund Guidance

Start with the service you paid for

Vehicle rentals and purchases are different from Drive and Jive platform purchases such as credits, promotions or Digital Showroom membership. The correct cancellation or refund process depends on the service and the party that received payment.

Rental requests and confirmed rentals

A request submitted through the portal is not itself a confirmed booking. Contact the rental provider to withdraw a request or ask about changing dates. If a rental has been confirmed, review the provider’s written cancellation, no-show and early-return terms. Do not assume that sending a message automatically cancels an agreement.

Deposits and vehicle purchases

Ask the provider to explain deposit deductions and release conditions before paying. For a purchase, agree any reservation, inspection and refund conditions in writing with the seller. Drive and Jive cannot promise the return of funds held by a separate provider.

Credits, promotions and Digital Showroom membership

Review the terms displayed for the platform offer before payment. If you have a duplicate charge, failed activation or a question about cancellation, email contact@driveandjive.com with your country, account email, order reference, payment date and a description of the issue. Do not include full card details.

A payment-provider status and an account balance may need reconciliation. A support request is not a promise that a refund has been approved. This guidance does not establish a universal refund window, deduction or processing deadline; the applicable offer terms and mandatory rights govern the request.

Keep your records

Keep the offer, agreement, receipt and relevant messages. For a charge you do not recognize, also contact your payment provider. Your statutory rights remain unaffected by this guidance.